Shipping & Returns

Shipping policy

All orders are dispatched via Australia Post, a 100% Carbon Neutral service. 

Please note: oli oli cannot take any responsibility for incorrect shipping information provided to us when placing an order.

Shipping within Australia

Complimentary standard shipping on all orders over $60
$10 flat rate for standard shipping on all orders less than $60

Standard shipping takes 5 - 7 business days

$15 flat rate for express shipping on all orders

Express shipping should take no more than 2 business days to make it to you.

Please note: It is a requirement that you sign for express post therefore PO Box is not accepted for express orders. 

Shipping to New Zealand

For now we charge a flat rate of $15.00 for all orders to New Zealand 

Please note: Local import duties and/or taxes vary by country. We have no control over these mandatory charges, therefore they are the responsibility of the recipient.

Shipping to the rest of the World

For now we charge a flat rate of $25.00 for all international orders. 

We encourage our customers to buddy up with friends when placing international orders, this saves both carbon footprint and money 

Please note: Local import duties and/or taxes vary by country. We have no control over these mandatory charges, therefore they are the responsibility of the recipient.

 

Returns & refund policy 

If for some reason you are unhappy with your order please contact us at hello@olioli.com.au we take feedback seriously, we stand by our products and that is why customers can return within 30 days of receiving your order. We ask you to get in touch with us and we will happily discuss an exchange or full refund. 

 

18/1 Rolan Court, Palm Beach Queensland 4221